Customer satisfaction has always been PAC’s top priority, hence the never ending quest for quality excellence in its products & services. From inspection of incoming parts to production up to delivery of its products, PAC has always put Quality first.
As part of this mission, All employees are required to be actively involved in maintaining the quality of products through QC circles, morning meetings to discuss quality issues and thorough Kaizen suggestion system. Kaizen systems aim to improve not only the products, but also the working environment . It is because of this quest for excellence that PAC was granted a certification of compliance to QS 9000 standard in march 2002 and TS16949 in 2007.
In 2003 PAC garnered 2nd place for the prestigious “ President Award of Honor” in recognition of its exceptional contributions to DENSO’s business through progressive, dynamic and honorable performance.
In 2004, for the second time, PAC received the same award -- garnering 2nd place for the 2004 DENSO President Award of Honor.
Early 2005, PAC received the Superior Cost Performance Award and given recognition in the area of quality for 692N IMV. The award was given by Toyota Motors Philippines.
2005 also marked PAC’s 10th year in the industry.
In 2008, for the 3rd time, PAC garnered the second place for DENSO PRESIDENT AWARD for the year 2007 besting more than a hundred other companies of DENSO Group worldwide for the honor. The award was based on sales performance, profits, product quality, safety management and companys vision.
In line with the company’s commitment to total customer satisfaction through quality products and services, Total Industrial Engineering Dept. (TIE) annually holds the Quality Check Technical Skills Competition and In-House Quality Control Circle Competition.
The Quality Check Skills Competition aims to improve the skills of each associate and instill in their minds the importance and purpose of quality check. With the skills technique improvement of the associates, the company believes that continuous quality improvement of the product will follow. Thus, the Quality Check Skills Competition Motto:
"Quality People, Quality Products"
Furthermore, the company believes that there is always room for improvement. With this, the In-House Quality Control Circle (QCC) Competition is held annually to promote skills development both in Production and Non-Production areas.
Another event which encourages excellence at work, is the Quality Control Circle. (also called Kaizen Circle). The Quality control Circle is a group activity for solving problems. All circle members are given problem exercises in the basic QC principles, using the QC tools.
QCC activities improve the individual's capabilities and results to workplace performance, improvement and company development. Through the In-House QCC Competition, each circle is given an opportunity to present their works of ingenuity and hard work. The winning circle automatically represents PAC in several competitions such as: the Toyota Supplier’s Club (TSC) Kaizen Competition, ASEAN QCC Competition, and Global QCC Convention.